ChatNest

Privacy Policy

Last updated: 8 August 2026

1. Who we are

ChatNest ("the Platform", "we", "us") is a WhatsApp Business messaging platform operated by Code Nest Technologies. This policy explains what personal data we collect, why we collect it, and how we handle it when you use the Platform or interact with a business that uses the Platform.

2. Data we collect

We process the following categories of data:

  • Account data — name, business email address, phone number, company details, and login credentials of Platform users (business customers and their team members).
  • WhatsApp Business account data — WhatsApp Business Account (WABA) identifiers, phone number identifiers, display names, and access tokens that our business customers connect through Meta's Embedded Signup flow.
  • Contact data — phone numbers, names, and attributes of end customers that our business customers upload or that are created when an end customer messages a business.
  • Message data — the content, delivery status, and timestamps of messages sent and received through the WhatsApp Business Cloud API on behalf of our business customers.
  • Billing data — subscription, usage, invoice, and payment records. Card and UPI details are processed by our payment gateway and are never stored on our servers.
  • Technical data — IP addresses, browser type, and usage logs collected for security, debugging, and service improvement.

3. How we use data

  • To provide the Platform: routing messages between businesses and their customers via the official Meta WhatsApp Business Cloud API.
  • To display conversations, delivery statuses, and analytics to the business that owns them.
  • To calculate usage, generate invoices, and process payments.
  • To enforce messaging rules, including WhatsApp's 24-hour customer service window and opt-out preferences.
  • To secure the Platform, prevent abuse, and comply with legal obligations.

We do not sell personal data. We do not use message content for advertising.

4. Sharing with Meta / WhatsApp

The Platform is built on the WhatsApp Business Cloud API operated by Meta Platforms, Inc. Messages sent or received through the Platform are transmitted through Meta's infrastructure and are subject to the WhatsApp Business Terms of Service and Meta's data handling practices. We share with Meta only the data required to deliver messages (recipient phone numbers, message content, and related metadata).

5. Roles and responsibilities

For end-customer data (contacts and message content), the business using the Platform is the data controller and we act as a data processor on its instructions. For account and billing data of our business customers, Code Nest Technologies is the data controller.

6. Data retention

We retain data for as long as the associated account is active or as needed to provide the service. Invoices and billing records are retained as required by applicable tax law. When an account is closed, associated data is deleted or anonymised within a reasonable period, except where retention is legally required.

7. Security

We use industry-standard safeguards: encryption of data in transit (TLS), encryption of WhatsApp access tokens at rest, role-based access control, tenant isolation, and audit logging of sensitive operations. No system is perfectly secure; we notify affected users of any breach as required by law.

8. Your rights

Depending on your jurisdiction, you may have the right to access, correct, export, or delete your personal data, and to object to or restrict certain processing. Business users can exercise these rights from their account or by contacting us. End customers should contact the business they communicated with; we will assist that business in fulfilling the request.

9. Opt-out of messages

End customers can stop receiving messages from a business at any time by replying STOP to any message. The Platform automatically records the opt-out and suppresses that contact from future campaigns sent by that business.

10. Changes to this policy

We may update this policy from time to time. Material changes will be announced on this page with an updated revision date.

11. Contact

Questions about this policy or your data: support@chatnest.biz