User Data Deletion

ChatNest lets you request deletion of the data we hold about you at any time. This page explains how to do that and what happens next. For how we handle data in general, see our Privacy Policy.

1. Business account holders

To delete your account and all associated data:

1. Send an email to support@chatnest.biz with the subject "Data Deletion Request", from the email address registered on your account.
2. Include your account email and, if applicable, your WhatsApp Business phone number.
3. We will confirm your identity and acknowledge the request within 3 business days.
4. Your data is deleted within 30 days of confirmation, and we will email you when it is complete.

Before requesting deletion you may wish to export your contacts and conversations, as deletion is permanent.

2. Customers who messaged a business on WhatsApp

If you have exchanged WhatsApp messages with a business that uses ChatNest, that business controls your data and we process it on its behalf. You can ask the business to delete it, or email us at the address above with your phone number and the business name and we will pass the request on or action it where we are able to.

3. What gets deleted

• Your profile and login details;
• Connected WhatsApp Business Account details and access tokens;
• Contacts, conversations, messages, and media;
• Templates, campaigns, canned replies, tags, and API tokens.

You can also disconnect ChatNest from your WhatsApp Business Account at any time from the WhatsApp account settings in the app, which revokes our access immediately.

4. What we may retain

Invoices and billing records are kept for the period required by applicable tax law. Limited records needed to prevent fraud or to comply with legal obligations may also be retained, and backups are overwritten on their normal rotation cycle.

5. Contact

Questions about data deletion: support@chatnest.biz